E-commerce merchants are required to have straightforward and simple procedure to manage client passwords. While you want to make sure that only customers have access to their account information, you also have to determine that it’s easy for them to retrieve their forgotten passwords.

The high risk merchant account providers should consider implementing the following suggestions:

1. Security Information is Crucial

   Whenever a customer forgets his/her password, use security information that was provided at the time when the account was set up in order to verify the identity of the customer. Simply follow these steps:

   1. Whenever anyone is opening a new merchant account, ask your customer to select a question from the provided list along with a correct response.
   2. Whenever the returning customer has forgotten the account password, ask your customer the correct answer for the selected question that he/she had registered.
   3. Cross check and verify. If the answer is correct, you can ask your customer to re-set their password.
2. Use Hint-Words

   To make it easier for customers to remember their passwords, make use of hint words. Simply implement the following steps:

   1. During the registration process, ask your customers to select a hint for their password.
   2. Display the hint word on the website if the customer enters a wrong password.