Pay out Questions
Get answers to the most commonly asked questions:
How is confirmation regarding an order being placed received?
For every customer who inputs a transaction for approval, we will assign a subsequent sales order number. This sales order number is sent regardless of whether they are given approval or not. And as a merchant, you are sent emails automatically.
In case if you are not able to retrieve an email, all the information pertaining to the transactions stored using sales order numbers is available in online merchant account reports maintained by us. This helps you access any missing order at any point of time.
How to tackle credits to the customers?
Customer creditsoccur when a merchant account holder fails to deliver a service or product as promised or charges extra money.
AMSLV always handles all credits or refunds for you. Once details about a transaction are sent to us, we immediately process a credit or refund to the cardholder. However, refunds are done only for those transactions that are processed through our systems. We make sure the amount to be refunded doesn’t exceed the original amount.
What to do when I don’t receive my wire transfer?
At times, you may not receive your transfer wire for weeks. In that case, you can mail our finance department and send your enquiry. You will have to send all important details including banking instructions etc. along with the amount in question. As soon as we receive your enquiry, we respond to it within the next 24 hours.
Will my daily arrears from my domestic bank be permissible if I supplement my local merchant account with an offshore merchant account?
When you take offshore services fromAMSLV, your daily or weekly payouts from your domestic bank will be allowable for credit card processing with certain merchants. Your payout schedules will be determined on the basis of how our banking partners want it to be.
Will I receive wires even after changing my banking information?
Even if you change your banking information, you’ll still be receiving wires. You can contact our finance department to make a request using a bank change form. Once you’ve filled the form, you’ll have to send it back to the concerned department as quickly as you can.
Will I be paid if I fail to process the minimum monthly amount?
Although you’ll still be paid, we need to push the payout schedule back to the subsequent payout cycle in such cases. It is assumed that the minimum amount will be met by then.
What happens when I don’t deliver items that have already been paid for by a customer?
In that case, you will not be paid. As a merchant, you are supposed to ship items well before customer payments are rendered. Your account may even be disabled if you wait for payments before a product is shipped out!
